Source: https://whitepips.com/support Summary: Contact WhitePips, find answers in the FAQs, and read the payout, refund, terms, privacy and risk policies. Last updated: 2026-10-28 # Support Email the desk, send us a message, or find the answer in the FAQs and policies. Email usSend a message [Discord](https://discord.gg/gTBwBSACyM) ## Get in touch Email notifications@whitepips.com We reply by email, usually within one business day. Write to us Contact form On this page Send the desk a message from this page. Pick a topic so it lands with the right person. Open the form [Discord WhitePips community server Join the WhitePips community server and ask in the open. Join](https://discord.gg/gTBwBSACyM) ### Payout requests Paid by bank transfer, in crypto or as store credit. Every request gets an automatic receipt confirming it has been received. [Payout policy](https://whitepips.com/legal/payout-policy) - **Bank transfer**: Bank (to an account in your name) - **Crypto**: 4 (coins: USDT, USDC, BTC, ETH) - **Store credit**: Instead (as a destination) - **Every request**: Received (a receipt for every request) ## What to include A message the desk can act on in one reply. - **Your account number** _The number shown on the dashboard, or the email you signed up with._ - **The plan and the stage** _Edge, Instant or Prime on CFDs; One Step or Instant on futures. Evaluation, which phase, or funded._ - **What happened, and when** _The date and time, the instrument and the order, if it is about a trade._ - **A screenshot, if you have one** _The platform or the dashboard, with the time visible._ - **Never a password or a card number** _Please don't include passwords or card numbers._ Choose a topic The same topics as the form. Pick one and the form is set for you. ## Send us a message ## The right page for your question Most questions are already answered. These are the pages the desk would point you to. ### Waiting on a payout? The split, the cadence and how the money arrives are in the Payouts category of each FAQ; the full text is the payout policy. [CFD payouts](https://whitepips.com/faq-cfds#fq-payouts) [Futures payouts](https://whitepips.com/faq-futures#fq-payouts) [Payout policy](https://whitepips.com/legal/payout-policy) ### Identity verification (KYC) The payout policy covers verification before a payout; the Rewards page lists it among the payout conditions. [KYC before payout](https://whitepips.com/legal/payout-policy#kyc-before-payout) [Payout eligibility](https://whitepips.com/rewards#eligibility) [Terms: KYC](https://whitepips.com/legal/terms#kyc) ### A rule, a warning or a breach email Every rule is explained with the exact figure on your plan, a worked example and the email you get. [CFD rules, explained](https://whitepips.com/faq-cfds#rules) [Futures rules, explained](https://whitepips.com/faq-futures#rules) [Trading rules, explained](https://whitepips.com/rules) ### Billing and refunds What the fee covers, what is charged on top, and when a refund applies. [Fees & pricing (CFDs)](https://whitepips.com/faq-cfds#fq-fees) [Fees & pricing (futures)](https://whitepips.com/faq-futures#fq-fees) [Refund policy](https://whitepips.com/legal/refund-policy) ### Platforms and data MetaTrader 5 for CFDs, Volumetrica with dxFeed data for futures, and the apps. [Platforms & trading (CFDs)](https://whitepips.com/faq-cfds#fq-platforms) [Platforms & trading (futures)](https://whitepips.com/faq-futures#fq-platforms) [Platforms](https://whitepips.com/platforms) ### A privacy request Access, correction or deletion of your data: the privacy policy says what we hold and how to ask. [Privacy policy](https://whitepips.com/legal/privacy) Send a privacy request ## Find it yourself ### CFD questions Before you buy an evaluation. [Open the FAQ](https://whitepips.com/faq-cfds) [Accounts & evaluation](https://whitepips.com/faq-cfds#fq-accounts) [Every rule, explained](https://whitepips.com/faq-cfds#rules) [Payouts](https://whitepips.com/faq-cfds#fq-payouts) [Platforms & trading](https://whitepips.com/faq-cfds#fq-platforms) [Fees & pricing](https://whitepips.com/faq-cfds#fq-fees) [Legal & eligibility](https://whitepips.com/faq-cfds#fq-legal) ### Futures questions Before you buy an evaluation. [Open the FAQ](https://whitepips.com/faq-futures) [Accounts & evaluation](https://whitepips.com/faq-futures#fq-accounts) [Every rule, explained](https://whitepips.com/faq-futures#rules) [Payouts](https://whitepips.com/faq-futures#fq-payouts) [Platforms & trading](https://whitepips.com/faq-futures#fq-platforms) [Fees & pricing](https://whitepips.com/faq-futures#fq-fees) [Legal & eligibility](https://whitepips.com/faq-futures#fq-legal) [**Glossary** _Every rule on the board, in plain English._](https://whitepips.com/glossary) [**Rewards** _Split, payout cycles, fee refund and ceilings._](https://whitepips.com/rewards) [**Platforms** _MetaTrader 5 and Volumetrica._](https://whitepips.com/platforms) [**Trading calculator** _Exposure, position size, profit and loss, swap and margin._](https://whitepips.com/calculator) ## Policies [**Trading rules** _The full text_](https://whitepips.com/legal/trading-rules) [**Payout policy** _The full text_](https://whitepips.com/legal/payout-policy) [**Terms of Service** _The full text_](https://whitepips.com/legal/terms) [**Privacy policy** _The full text_](https://whitepips.com/legal/privacy) [**Risk disclosure** _The full text_](https://whitepips.com/legal/risk-disclosure) [**Refund policy** _The full text_](https://whitepips.com/legal/refund-policy) [**Restricted jurisdictions** _The full text_](https://whitepips.com/legal/restricted-jurisdictions) ## Company - **Operated by**: WhitePip FX Ltd., International Business Company registered in Saint Lucia - **Registration No.**: 2026-00645 - **Registered office**: Unit 1, La Place Creole Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia - **Office**: Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates - **Email**: notifications@whitepips.com - **Not available in**: Afghanistan, Belarus, Crimea, Cuba, Donetsk, Iran, Iraq, Libya, Luhansk, Myanmar, North Korea, Poland, Russia, Somalia, Sudan, Syria, United States of America, Venezuela --- WhitePips provides skill-based trading evaluations on simulated accounts; payouts are real money based on simulated performance. Nothing here is financial advice or a promise of profit, passing an evaluation does not guarantee funding, payouts or income, and trading leveraged products carries significant risk. Not offered in the restricted jurisdictions listed at https://whitepips.com/legal/restricted-jurisdictions.